Not uploading files on ipad

ece_Rsrch

188BET靠谱吗I've been using Zotero on my ipad and keeping it on my PC as well for another group library.188BET靠谱吗A few days ago I realized that I could no longer add files to my zotero on ipad.The issue is that I don't care at all if it syncs with the pc or not.188BET靠谱吗I just want to be able to read the documents on ipad via zotero.Anyway, to save time I just bought the 2GB storage, hoping this issue would go away.It did not.I cannot upload again on my ipad.188BET靠谱吗I fear that zotero considers the pc as the main account.Does that happen?How can I fix this?That 2G is already full btw, the moment I bought it, it synched the hell out of my libraries until it was full.But this issue is not about synching...so it won't be settled with paying more.

dstillman

I'm not really sure what you mean here.If you're at your storage quota, you won't be able to upload additional files, and you'll see continuous warnings about that, but that shouldn't otherwise affect your local usage of the app.It still should save everything locally.

ece_Rsrch

188BET靠谱吗So after a few hours of looking into this, I realized that the problem is most probably with Zotero's ios app.188BET靠谱吗Until about 5 days ago, I had no problems adding files to my Zotero library on my ipad*.188BET靠谱吗It was just telling me that it wouldn't sync with my other Zotero library on the windows PC.188BET靠谱吗But suddenly I started getting "an unknown error occurred" message after trying to open a pdf (which is on my google docs and/or my ipad storage) on my Zotero for ipad.188BET靠谱吗I have no problems at all opening these files on my PC-Zotero.188BET靠谱吗So could this be related to a recent Zotero-ios update?Or is there anything I can do to fix this?

188BET靠谱吗*All that time I was already over that sync limit, so I could add pdfs to my ipad zotero library and read them, they just wouldn't be synced.So the issue isn't that it isn't syncing.

Thank you!

dstillman

188BET靠谱吗But suddenly I started getting "an unknown error occurred" message after trying to open a pdf (which is on my google docs and/or my ipad storage) on my Zotero for ipad.188BET靠谱吗I have no problems at all opening these files on my PC-Zotero.

There may be some confusion here.The iOS app has never supported linked files (as would be stored within Google Drive).It supports stored filesonly.You shouldn't see "an unknown error occurred", and we'd want to see a Debug IDfor getting that error, but opening linked files in Google Drive never would have worked.188BET靠谱吗(I'm not sure if by "ipad storage" you just mean saved within iCloud Drive or just saved to the Zotero iOS app.)

188BET靠谱吗Regardless, you seem to be talking about three separate things: adding files to your library on your iPad, "uploading" them (which means syncing them to Zotero servers), and opening them from within the app.So which exactly are you having trouble with?Can you provide exact Steps to Reproducethe problem you're experiencing?

ece_Rsrch

That is strange.But yes let me write down exactly what I have been doing:
1.Open my google drive / ipad files app (local)
2.188BET靠谱吗Tap on the pdf and choose "open in" / "send a copy" and choose Zotero
3.188BET靠谱吗It appears in my Zotero library on ipad

I added a screenshot for the "unknown error" message which comes up after step 2.
After responding you, I tried opening other files and realized that for some, it still works.188BET靠谱吗Meaning, it still opens them in Zotero with these steps.And I tried to find the pattern, trying to see which ones it allows me to open etc.It is not the size, not the source either.So I couldn't find the pattern but at this point it is like gambling.

I've been following these steps I mentioned above for more than 5 months now, and I was not syncing anything either.188BET靠谱吗I was only opening them in Zotero-ios, reading them there.As I said earlier, it synced with my Z-on-PC till the storage was full, then told me it would no longer sync.I was fine with that because I could still read on my Z-ipad.

Please let me know if I left anything unclear here.Thank you very much.

188BET靠谱吗https://s3.amazonaws.com/zotero.org/images/forums/u12829982/tiqlkxbtbd06shis31u3.jpg

dstillman

OK, so you're trying to savefiles to188BET靠谱吗the Zotero app fromthe Google Drive and Files apps, and you're sometimes getting "An unknown error occurred." in the save dialog.(I see that Google Drive calls that "Open in", but that's a very confusing, un-iOS-like term.188BET靠谱吗It'll be clearer to refer to that as "saving to" or "sharing to" Zotero for any future reports.188BET靠谱吗"Opening" is what you do to the file once it's in Zotero.)

That's working for me from both apps, so we will indeed need the Debug IDI asked for above.

ece_Rsrch

Hello,
Thank you for this.I'm sharing the Debug ID below.
188BET靠谱吗https://s3.amazonaws.com/zotero.org/images/forums/u12829982/i03zpqc1y2uadgzlze0h.jpg

ece_Rsrch

Hello again,

Was this ID helpful?or did I send it incorrectly?188BET靠谱吗Should I have chosen "submit to zotero forums" instead of giving the ID here like this?

188BET靠谱吗The problem continues and now it gives the unknown error message (for every pdf I try to share it to zotero-ios) unfortunately.

dstillman

Yes, we're investigating — thanks.

(In the future, it's much better to just post the Debug ID here rather than a screenshot.188BET靠谱吗I think until recently we had a button to copy it to the clipboard, which was replaced with the Submit to Zotero Forums button, but we'll restore a clipboard option for use when you already have an existing thread.)

dstillman

@ece_cz: This should be fixed in 1.0.35, available now.

ece_Rsrch

Hello again,

Unfortunately, even after updating the app and then restarting the ipad, I am still encountering the same issue.

I have a new debug ID, in case it helps:
iOS Debug Log: D1855375629

mvasilak

@ece_czwe released two updates, one almost after the other, based on the debug log you have only updated to 1.0.34.Can you please update to 1.0.35 and try again?

ece_Rsrch

Oh yes now it worked!Yay!
Thank you very much.