188BET靠谱吗Zotero Word Plug-in blocked by Carbon Black

MargaretGESalud

Hello,

At my University, we are using Carbon Black as a security program.188BET靠谱吗Since it was installed, I can no longer use my Zotero word plug-in on my Mac.This is what my IT person said:

188BET靠谱吗"Unfortunately, there isn't anything else we can do Carbon Black wise as Zotero is a problematic add-on when used from a Mac device.As far as why, I'd guess it was running a non-compliant OS version for the CB version that was running previously which puts the sensor into bypass and was likely recently upgraded and switched it to a supported version which took the sensor out of bypass."

Does anyone have recommendations on what can be done to fix this?Thx.

dstillman

I've never heard of Carbon Black (from VMware, apparently), but your IT department would need to report this to them and get this fixed as a false positive.188BET靠谱吗I have no idea what they think they mean by "Zotero is a problematic add-on when used from a Mac device", but that's obviously ridiculous.If they have specific technical questions, we can answer them.

dstillman

188BET靠谱吗(And given that your university library has recommended Zotero for years, you might be able to enlist their help in intervening with IT.)

dstillman

188BET靠谱吗And as for why this would've changed, Zotero needs to use a different communication method from Word to Zotero for macOS Sonoma.Sonoma came out last fall, but if you only recently upgraded to Sonoma and CB is blocking HTTP requests to localhost from Word, you'd get a communication error from the plugin.

Your IT department can test the request in question by running this from Terminal:

curl -s -o /dev/null -I -w '%{http_code}' -X GET 'http://127.0.0.1:23119/integration/macWordCommand?agent=MacWord16&command=addEditCitation&document=/Applications/Microsoft%20Word.app/&templateVersion=2'

188BET靠谱吗With Zotero open, this should return 200 and open the document preferences window or citation dialog.

MargaretGESalud

Thank you so much!I've sent this information to my IT colleagues and we are working to identify the root of the problem.I appreciate your time and attention to helping us.

zanderpegues

Hello, my name is Zander and I work in the IT Security department at UNM Health Sciences Center.

I would like to clarify that the issue is that on the Sonoma version of macOS our VMware - Carbon Black (CB) is blocking word's attempt to launch SH.188BET靠谱吗Note that CB is not blocking the Zotero application, CB is blocking Word's call to SH.188BET靠谱吗Is there something we can present to CB that would indicate this word call to SH is initiated by the Zotero application.

dstillman

@zanderpegues: Sorry for not responding at the time.It looks like people from your university are still experiencing this.

188BET靠谱吗We currently have no other way of connecting from Word to Zotero in Sonoma, so you'd need to work with VMware to figure out a way to stop blocking the plugin's legitimate calls.

zanderpegues

Thanks for the reply @dstillman, we are now having a more widespread issue with this.188BET靠谱吗Students with personal devices who do not have Carbon Black on their Mac's are now either not able to download or use Zotero.One teacher reported the following: All of her students brought their own laptops to class, and unfortunately, every single student had a Mac.188BET靠谱吗Half of the students couldn't even download Zotero onto their laptops.Needless to say, the class was difficult to teach, and it was hard convincing students that this is a useful product and something that will make their life easier.

188BET靠谱吗Our best guess is that any antivirus system installed on these student's personal machines must also be blocking Zotero.188BET靠谱吗We are hoping you are able to find a way to resolve this issue on the Zotero end as we do not have the capability or rights to manipulate personally owned/managed devices.

dstillman

@zanderpegues: You'd have to say more, or send them here.188BET靠谱吗Zotero is developed primarily on Macs, and there's certainly no general problem running Zotero on macOS.188BET靠谱吗Macs also generally wouldn't have AV software unless it's something recommended or required by your institution (and we're not aware of any AV software other than Carbon Black that's interfering with Zotero at all, let alone blocking it from running).