188BET靠谱吗Word not communicating with zotero on mac

ddoerf

188金宝慱亚洲F1I've looked at the prior forums about this issue and have done all recommendations - quitting and restarting the apps and my laptop - to no avail.
188BET靠谱吗The IT help desk check word and told me it's a zotero issue.
188BET靠谱吗I'd like to uninstall zotero and install version 7.
Will I loose my references?I have hundreds...
Thank you

DWL-SDCA

188BET靠谱吗So that a Zotero developer or experienced volunteer can help you, please provide more information.This could be something very simple to fix.188BET靠谱吗you will not loose your Zotero library records.

What version of Word?
What operating system and its version?
188BET靠谱吗What is your current Zotero version?

188BET靠谱吗If you have hundreds of Zotero records you are familiar with the software.188BET靠谱吗Has Zotero worked with Word before now?

ddoerf

Word for Mac: Version 16.87 (24071426)
MacOS Sonoma
188BET靠谱吗Zotero: 6.0.37

I've used it multiple times and it has worked with word fine

DWL-SDCA

188BET靠谱吗Have you tried reinstalling the Word plugin from Cite → Word Processor Plugins pane of the Zotero preferences.

Please better describe "not communicating ".

188BET靠谱吗Do you have the Zotero controls in Word but nothing happens when you add a citation?

188BET靠谱吗Are the Zotero controls now missing from Word?

Were you able to add a few references but can't add more?

188BET靠谱吗Does Zotero "communicate " if you start a new empty Word document?

188BET靠谱吗Have you tried visiting the Zotero home page and downloading / reinstalling Zotero for Mac?You shouldn't need to uninstall it before you reinstalling.188BET靠谱吗You will not loose your Zotero library records.

ddoerf

188BET靠谱吗I have the zotero controls installed in word - Earlier today I worked with our IT help folks and we uninstalled and reinstalled the zotero controls.
188BET靠谱吗When I click on add/edit citation, I get his message: "Word could not communicate with Zotero.188BET靠谱吗Please ensure that Zotero is open and try again"
I cannot add any references
188BET靠谱吗I have gone to zotero homepage but was reluctant to uninstall/reinstall.I will take hour advice and get back to you.

DWL-SDCA

188BET靠谱吗Unless your work depends on a Zotero plugin.I see no reason not to update to 7 beta.I've been using it and it is rock solid stable.But your problem might not go away with the new version simply by installing it.there may be a different issue that someone can easily help you with.

188BET靠谱吗//www.brodersterzo.com/support/beta_builds

dstillman

@ddoerf: See 188BET靠谱吗//www.brodersterzo.com/support/word_processor_plugin_troubleshooting#word_could_not_communicate_with_zotero_please_ensure_that_zotero_is_open_and_try_again

dstillman

( @DWL-SDCA: Thanks for trying to help, but our troubleshooting steps for word processor issues are pretty streamlined, and it doesn't really serve anyone to ask lots of unnecessary questions or make ad-hoc suggestions.We have precisely written documentation for the vast majority of issues.)

ddoerf

I have completed all of the above to no avail.188BET靠谱吗The university where I work has installed Carbon Black Cloud and I intermittently get a message "an application was blocked" - so I'm now thinking that that's the issue, but would appreciate any suggestions as our Health Sciences Library uses/recommends Zotero, and many people use Macs as I do.

dstillman

This is something your IT department will need to resolve:

188BET靠谱吗https://forums.zotero.org/discussion/comment/469144/#Comment_469144