When I try to access JSTOR via my university's library I get a blank screen

  • pepekarmel
    Report ID: 717372824
    188BET靠谱吗Since the beginning of summer 2024, Zotero has blocked my access to JSTOR.More precisely, I can find an article in JSTOR when I search in Google, but when I try to access it via my university's library (Bobcat at NYU) I get a blank screen.
  • dstillman
    (Please start new threads for new issues— the thread you posted to isn't related.I've moved this to a new thread.)

    188BET靠谱吗If you temporarily disable the Zotero Connector, does it start working?

    188BET靠谱吗If so, go to the Proxies tab of the Zotero Connector preferences.What is entered for Configured Proxies?
  • pepekarmel
    188BET靠谱吗Alas, no, I have disabled the Zotero Connector and JSTOR still does not work.

    At least I think that I have disabled it.Here's what it shows under "Preferences: General":
    188BET靠谱吗https://s3.amazonaws.com/zotero.org/images/forums/u2241674/7a8amsd5mdotds952q9f.png

    And here's what it shows under "Proxies":
    188BET靠谱吗https://s3.amazonaws.com/zotero.org/images/forums/u2241674/hpoytjs6qop4hjv1etvp.png

    At present I have access to the NYU library's online catalogue ("Bobcat") but not to JSTOR.188BET靠谱吗(I have re-enabled and re-authorized Zotero since taking the screenshot.)

    Thank you for your help!188BET靠谱吗Zotero is an amazing program which has become essential to my research and my teaching.
  • dstillman
    No, change the "Disable proxy redirection when my domain name contains" back to .edu and uncheck that setting.I wasn't referring to that.

    188BET靠谱吗I'm talking about actually disabling the Zotero Connector completely in Firefox's Extensions pane.188BET靠谱吗We're just confirming that this is actually related to Zotero.
  • pepekarmel
    I reset the proxy.188BET靠谱吗Then I disabled Zotero Connector.But the JSTOR problem is persisting.188BET靠谱吗So it may have been a coincidence that the emergence of the problem coincided with the Zotero request to reset the proxy for JSTOR.I will ask NYU's library staff if they can figure out what is wrong.

    Thank you for your help!
  • pepekarmel
    Update: when I searched through my previous email correspondence with our library staff about a similar problem, I saw that they had advised me to clear my browser cache and delete all cookies.So I did that again, and now JSTOR works.188BET靠谱吗I still don't know if the problem was a cookie related to Zotero, but in any case the radical solution works.
Sign Inor Registerto comment.