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Can you see the item on your iPad now?
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Thanks, we were able to fix one edge case thanks to you.Also, you're running quite old version of the app, so you should update it in App Store.188BET靠谱吗To solve your storage issues you can either buy more Zotero Storage or if you already use WebDAV you …
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As @dstillman mentioned in the beginning, you're at your file-storage quota, so no new files are being uploaded to our server.What's confusing to me is those error messages you're getting.You should be seeing error messages which would tell you w…
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188BET靠谱吗Can you please share a zotero.org url after clicking on the item in the web library so that we can investigate your issue?The error message you're seeing is still incorrect.
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There's probably a misunderstanding.188BET靠谱吗You're uploading your attachments to OneDrive and linking them to your Zotero library, which works fine on Zotero desktop application, but it's not supported on Zotero for iOS.If you want to access those files o…
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Ok so there are 2 separate issues actually.I understand the first one now and we'll fix that.Regarding the "attached file coud not be found", that attachment was added on your PC and synced?Can you access that PDF from your web library?Are you …
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So when you save using the share extension you see the message "unknown error", that makes sense and I'll fix that.188BET靠谱吗But I'm not sure what you mean when in the Zotero app you try to open a PDF file, then a popup appears saying "unknown error" too?I…
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@ays.seyfulayeva when you say the message reads "unknown error", where do you see this message?188BET靠谱吗Is it in the Zotero iOS application or when you try to create an item using share extension (like tapping the share button in Safari)?If you're not sure…
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Can you also say whether you can reproduce the crash?
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Thanks a lot for your help @Xiaoqingc4!Can you also share what device you're working on?I see you have an iPad running iOS 17.5.1, but can you share your iPad model?
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@Xiaoqingc4 thanks for getting back to us.If you have some spare time, can you please try beta build 1.0.40 (279) and record new logs from documents that have long loading times again?We improved our logging a bit to point us better to places we s…
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Hi, can you describe your issue a bit?It seems you're crashing when you open the app.Does it always crash for you or was it one crash and you can get into the app fine now?Thanks!
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Thanks for reporting.We were able to fix it, this will work properly in next release.
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Also if you have some time can you send us a Debug ID of you opening such big PDF file?So in Settings -> Debug Output Logging you'll "Start Logging", then open the big file, wait until it fully loads and then just stop logging and send the ID he…
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Thanks for letting us know, we'll try to improve those loading times too.5-10 seconds is not acceptable.
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I'll just add to what mvasilak said, there's a new build 1.0.39 (278), so if you'd check that one out let us know whether it fixed things for you.Thanks!
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I'll just add to what mvasilak said, there's a new build 1.0.39 (278), so if you'd check that one out let us know whether it fixed things for you.Thanks!
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I'll just add to what mvasilak said, there's a new build 1.0.39 (278), so if you'd check that one out let us know whether it fixed things for you.Thanks!
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@Xiaoqingc4 mvasilak meant settings on your iOS device, not settings in your app.But anyway we think we might have figured the issue out and this probably won't be needed.There is a new beta build 1.0.39 (278), can you check it out and let us kno…
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@robertludwick I checked the data you sent us.188BET靠谱吗Can you open Zotero on your iOS device and try to search for "VTZS5KE2"?Then open this item and it should show 2 notes, which should be identical.Try removing one of those notes and try syncing again.…
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That should be fixed too now, thanks!It'll be available in next beta and release soon.
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@ambimorph can you specify which link do you mean?I noticed that in item detail it doesn't open in default browser, but PDF links do.If you found another link which doesn't open properly let me know.
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@robertludwick I'm very sorry, I sent you incorrect email address.188BET靠谱吗It's support@zotero.org.Can you send it there?Sorry!
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Thanks for your help @robertludwick.188BET靠谱吗Could you please go to Zotero app on your iOS device and open Settings -> Debug Output Logging and choose "Export Database File" and send us this export to zotero@support.org ?If it's too big, please upload i…
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@ernestleong can you check beta on TestFlight and see whether you still crash in it?If you do, please send your Report ID again so that I can compare.Thanks!
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In that case we can't really help you any further.You've got something misconfigured.188BET靠谱吗If you have it working in Files app and not in Zotero, we can try taking a look again.
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You've got a "The request timed out.", not sure I can say much more about it.You were able to connect via Files app this time?
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You're probably just not using TailScale right.Do you have their iOS app installed on your device?Through the iOS app you can connect to your TailScale node and then you can just use your local/private IP addresses as if you were sitting at home.…
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I have a similar setup at home (I don't use Synology, I'm running a TrueNAS on my machine) and I can connect to local http IP address with TailScale without issue.I don't have a public IP either.When you connect to your TailScale node, can you ac…
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188BET靠谱吗Hi, you mention iOS crash report, but that Report ID seems to be from desktop Zotero application?